We offer a 90-day warranty against mechanical failure with the exception of Water Damage
SWISS Eta WATCHES 1 Yr. Warranty
Our repair person has found that 9 out of 10 leaks are because of the crown not being screwed down tightly. Please be aware that we cannot cover water damage due to user error.
We would First like you to Email us your Problems as many issues can be fixed or adjusted by yourself.
We will repair your product within the warranty period provided that:
The item has a manufacturer defect.
The item does not function according to the specifications on the web site.
The customer assumes all shipping expenses.
The replacement is the same model as the original purchase.
The item(s) matches the item(s) on our invoice records.
PLEASE RETURN ONLY THE WATCH WITHOUT THE BAND
Warranty does not cover the following occurances:
• Mishandled merchandise by Customer
• Cracked glass
• Battery failure
• Unreasonable wear and tear of any kind
• Damage Caused by Water
No returns will be accepted without: a prior e-mail stating the specific problem.
(Wait until you hear back from us.)
All watches are sold at its maximized size and must be fitted (removal of links) at your convenience. (If a stainless steel band). Leather bands can be easily adjusted based on the size of the Customers wrist.
If the watch needs to be sent back to us Please include the following information Below and we will Email you our Address for Shipping the product back to us.
Name :
Address :
Telephone #:
Order # :
Transaction ID #
Detailed Description of the Problem
NOTICE
In the past we replaced watches within the Warranty Period immediatly . We would EXPRESS a NEW watch to our customers with a promise that our customers would return the broken watch to us. WE CAN NO LONGER DO THIS because less then 1/2 the watches were never returned to us and or several watches were returned not working because of damage done to the watch by the customer
To recevie REPAIR or REPLACEMENT, we now must ask that you return your watch to us first. Thank you for your understanding