Watchcartel is an a typical business. In an effort to protect your privacy and ours due to the sensitive nature of our products and services, we do not give out our private contact information to everyone however we stay in close contact with our customers to insure the best possible service

For contacting us via phone, please keep in mind the above time. We are also 1- Day ahead of the USA. Best time to call is between 9 am & 12 Noon  OUR TIME  or EVENING your time

Please refer to the above clock for our local time

(USA TOLL FREE)  877-301-3529

(UK)  0203 0062481

 PHONE STATUS   -   **INTERNET SLOW TODAY**  When the internet is down our Phones do not work

Live Customer Service Hours  9 am - 12 Noon OUR TIME

"Anonymous Calls Do Not Ring Our Phone"

If you can not reach us during this time, you may leave a message on our Voice Mail or email us and request a time for us to call you. 

(WE DO RETURN EVERY CALL - However our phone lines depend on the Internet Speed and at times we are not able to make some calls)

WE ARE CLOSED ON :  FRIDAY - SATURDAY   -  USA TIME HOWEVER  ORDERS STILL GO OUT 7 Days a Week

 

Live English Speaking Support Is Available During Business Hours or Email Us if we're closed. We always try to answer email within 24 hours - If we do not answer your email within 24 hours, please resend your email.  Many times we do not receive all emails sent to us because of the Internet Firewall in China. It is also possible that we answered you too but just did not receive our reply. Many times the email we send will goto your Spam Box.

  Manufacturers' defects are covered under 90 - day warranty (Swiss Eta 1-year)from the day you received it. This does not include water damage, intentional damage, or general wear and tear (such as scratches, fading of the gold, etc.).

"Talk with us - We will make you happy"

Allow up to 4 weeks to receive your repair product

The product is subject to final inspection before it is repaired/exchanged