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CUSTOMER CARE Import duties,taxes and charges are not included in the item price or shipping charges.These charges are the buyer's responsibility.
IMPORTANT: If you are a customer and contacting us about any of the following: Warranty Repair, Defective Watch, Damaged Package, Lost Package or other Service Related Issue
PLEASE CLICK "OPEN SUPPORT TICKET BELOW
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If you have a Pre-Sale Question or SALE RELATED QUESTION, please use the form below
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Watchcartel is an a typical business. In an effort to protect your privacy and ours due to the sensitive nature of our products and services, we do not give out our private contact information to everyone however we stay in close contact with our customers to insure the best possible service
OUR CUSTOMERS HAVE ACCESS TO OUR PHONE INFORMATION
For contacting us via phone, please keep in mind the above time clock. We are also 1- Day ahead of the USA Time so Friday your time is Saturday our time
If you email us on the weekends, please allow us to answer your email on Monday
If you Registered on our site, you can get your SHIPPING & TRACKING INFORMATION simply login to your acount
Manufacturers' defects are covered under 90 - day warranty (Swiss Eta 1-year)from the day you received it. This does not include water damage, intentional damage, or general wear and tear (such as scratches, fading of the gold, etc.).
"Talk with us - We will make you happy"
Allow up to 4 weeks to receive your repair product
The product is subject to final inspection before it is repaired/exchanged
We Also Repair Replica Watches at Reasonable Prices
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